Customer Care

How can we help?

Questions about an order, sizing, a return or caring for your BEARPAW favourites? Our Canadian customer care team is here to help.

01

Order support

Have your order number handy so we can look into it quickly.

02

Returns & exchanges

Include your order number and the style you'd like to return or exchange. You can also review our Return Policy.

03

Product & sizing

Tell us the style name and colour. Our Size Charts and Technology & Care guide may already have your answer.

Response time

We reply as soon as possible on business days.

Head office

185 Dorval Avenue, Suite 200
Montréal, QC

Our office is not a retail store. To shop in person, find a retailer near you.

Send a message

Tell us what you need help with

Share as much detail as you can, and our team will take it from there.