FREE SHIPPING ON ORDERS OVER $149.99
🧵 Product & Sizing
Most Bearpaw boots, shoes, and slippers fit true to size. If you’re between sizes or prefer a roomier fit with thick socks, consider going half a size up. Our footwear is designed for comfort, so the fit should feel snug at first and then naturally mold to your foot with wear.
You can check our Bearpaw Size Chart for detailed conversions between US, EU, and CM measurements. Each product page includes specific fit notes when available.
For the best fit, measure your foot from heel to toe and compare it to the chart before ordering.
Bearpaw uses standard North American sizing, but each category (women’s, men’s, and kids’) follows its own scale.
As a reference, a women’s size 8 is approximately a men’s size 6.5. Kids’ sizes differ as well, so it’s best to consult the size chart before purchasing.
Bearpaw footwear is crafted from natural and durable materials such as suede, cow leather, sheepskin, and wool-blend linings. Many pairs include rubber or TPR outsoles for grip and longevity.
These materials are chosen for their ability to provide warmth, comfort, and long-lasting wear during the colder seasons.
Bearpaw footwear is not fully waterproof, but many styles are treated with BearCoat, our exclusive rain and stain repellent that helps protect against light moisture, rain, and everyday spills. BearCoat keeps your footwear looking clean longer and helps preserve the natural look of the materials.
To maintain protection, allow your shoes to dry naturally after exposure to water and reapply treatment periodically using our BearCoat Eco Spray or BearCoat Footwear Care Kit (available soon).
Proper care helps your Bearpaw boots last longer:
- Use a soft brush to remove surface dirt and restore the nap of the suede.
- Spot clean with cold water and a damp cloth when needed.
- Avoid using heat sources or washing machines.
For more details, visit our Care Instructions page for step-by-step cleaning and protection tips.
Replacement insoles or liners are currently not sold separately on Bearpawfootwear.ca.
🚚 Shipping & Delivery
Orders are typically processed within 2 to 3 business days. Once shipped, delivery time varies between 3 to 7 business days, depending on your location.
Rural and remote areas may take a few extra days. You’ll receive a tracking number by email once your order leaves our warehouse.
At this time, Bearpawfootwear.ca ships only within Canada.
For international orders, including the United States, please visit the official Bearpaw website that serves your region.
Once your order ships, you’ll receive an email with a tracking link from our carrier (such as Purolator or Canada Post).
You can click the link anytime to follow your shipment’s progress until it arrives at your door.
We offer free standard shipping on all Canadian orders over $149.99 CAD (before taxes and discounts).
Orders below this amount are subject to a flat-rate shipping fee of $12.99 CAD, applied automatically at checkout.
If your order has not yet shipped, contact us right away at info@bearpawfootwear.com with your updated address.
Once an order is in transit, we’re unable to modify the shipping details.
If your tracking hasn’t updated for several days or your parcel arrives damaged, please contact Customer Service with your order number and tracking information.
We’ll coordinate with the carrier and assist you in resolving the issue as quickly as possible.
Currently, we offer standard shipping only within Canada.
We’re exploring faster delivery options that may be introduced in the future.
Bearpaw Canada operates exclusively as an online store, and in-person pickup is not available.
All orders are shipped directly from our Canadian warehouse to your address.
🔁 Returns & Exchanges
We accept returns of new, unworn footwear within 30 days of delivery.
All returned items must include their original packaging and tags and show no signs of wear or damage.
Final Sale items, including those marked as such on the product page, are not eligible for return or exchange.
To start a return, visit our Return Portal on Bearpawfootwear.ca or contact Customer Service at info@bearpawfootwear.com.
You’ll need your order number and the email address used at checkout.
Once your request is approved, you’ll receive a prepaid return shipping label and full instructions by email.
A $9.99 restocking fee per item will be deducted from your refund when you use our prepaid return label.
If you use our prepaid return label through the Bearpaw Return Portal, a $9.99 restocking fee per item will be automatically deducted from your refund.
You may also choose to return your item using your own shipping carrier at your own cost. We recommend using a trackable service to ensure safe delivery.
Please note that the original shipping fee of $12.99 CAD is non-refundable.
Once your return is received and inspected at our warehouse, your refund will be processed within 7–10 business days to your original method of payment.
You’ll receive a confirmation email once your refund has been completed.
We currently do not offer exchanges.
If you need a different size or style, please return your original item for a refund and place a new order through Bearpawfootwear.ca.
Items marked Final Sale are not eligible for return, refund, or store credit.
Other discounted or promotional items will indicate their return eligibility on the product page at checkout.
If your order arrives defective, damaged, or incorrect, please email info@bearpawfootwear.com with your order number and photos of the issue.
Our team will review your request and arrange a replacement or refund as quickly as possible.
No. Bearpaw Canada operates exclusively online, and all returns must be completed through our online return process.
💻 Account & Privacy
Your information is used to process orders, deliver products, and communicate updates about your purchase.
We also use your data to improve your shopping experience and, if you’ve opted in, to send marketing communications about promotions and new collections.
Yes. Bearpawfootwear.ca is hosted on Shopify, one of the most secure e-commerce platforms in the world.
All payments are processed through Shopify’s encrypted payment gateways, which comply with PCI-DSS standards to protect your financial information.
We do not store or have access to your full credit card details.
Yes. Bearpaw Canada operates under 4th Avenue Imports, which also manages brands such as Aerosoles, Plakton, etc.
For operational and marketing purposes, your information may be securely shared within our group of brands but will never be sold or shared with unrelated third parties.
You can unsubscribe anytime by clicking the “Unsubscribe” link at the bottom of our emails.
For SMS messages, simply reply “STOP” to opt out.
Your preferences will be updated immediately.
If you’d like to delete your account or request that your personal information be removed, please contact info@bearpawfootwear.com.
Your request will be verified and processed in compliance with Canadian privacy regulations and Shopify’s privacy standards.
Yes. Our website uses Shopify cookies and analytics tools to improve functionality, personalize your shopping experience, and analyze site performance.
You can manage or disable cookies anytime through your browser settings.
You can review our full Privacy Policy on Bearpawfootwear.ca.
It explains how we collect, use, and protect your data in accordance with Canadian privacy laws and Shopify’s data protection framework.